Shipping and Refunds Policy

Shipping Policy

All orders are processed within 5-8 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
  • For simple flat rate shipping: We offer $7.99 flat rate shipping to USA or UK.

Shipping Options

Price

7-10 Day Shipping (Order under $39.98)

$7.99

7-10 Day Shipping (Order over $39.99)

Free

NOTE: We are not responsible for shipping carrier delays.

Marasone

  • 24/7 Friendly

    Support

  • Free shipping on 

    orders over $39.99

  • Secure Online

    Payment

  • Money-back

    guarantee

International Shipping Policy

We process orders the same day you place your order, excluding weekends and holidays. Pre-orders are processed within 2-3 business days of arrival.
After successfully placing an order, you will receive a confirmation email with order details. If you do not receive the email, please check your spam filter or contact us to confirm.

If you need any assistance with your order, please contact us today. We cannot make changes to your order after it has shipped.
Please check to make sure you have entered the correct address. We are not responsible for non-delivery due to incorrect address provided by you. If an order is returned due to an incorrect address, we will refund the original order (excluding shipping charges) and require you to resubmit the order.

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at info@marasonestore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Marasone

Order Process

  • 01.

    Orders are processed the same day they are placed and shipped the next day, excluding weekends and holidays. Pre-orders are processed within 2-3 business days of arrival.

  • 02.

    Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

  • 03.

    If you have any questions about your order, please contact us right away at info@marasonestore.com We will be unable to make changes to your order once it has been shipped.

  • 04.

    Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Contact Us

GemThemes Candid Enthusiasm from the Summer

  • Address:

    7A01, Unit A, Building B, Baoneng Zhichuang Valley, Pinghu Hehua, Shenzhen Longgang, 518111

  • Phone:

    +86 199-2658-4867

  • Email:

    info@marasonestore.com

  • Web:

    www.marasonestore.com

Shipping Instructions

Free shipping on orders over $39.99

Customer service

24/7 customer service, please feel free to contact us

Refer a friend

10% discount for new users

Secure payment

Payment through official channels, absolute safety audit